Diagnostics Process:
- When booting to safe mode a notification is given that the SrcShell application has failed.
- At that time Ctrl-Al-Del is operable and you can run explorer or switch users and log into an administrative user.
- Under the administrative user we checked the event log, services, and registry to determine how the system was configured and what errors were taking place.
Errors:
SrcShell.exe fails with error:
Faulting application name: SRCShell.exe, version: 6.1.1600.5, time stamp: 0x4eb465b8
Faulting module name: Station.dll, version: 6.1.1600.5, time stamp: 0x4eb465b5
Exception code: 0xc0000005
Fault offset: 0x0000000000053994
Faulting process id: 0x5dc
Faulting application start time: 0x01d14f2b2526a86b
Faulting application path: C:\Program Files\Windows MultiPoint Server\SRCShell.exe
Faulting module path: C:\Program Files\Windows MultiPoint Server\Station.dll
Report Id: 6c7084bd-bb1e-11e5-8262-7427ea21fa75
WMSSvc.exe (Windows MultiPort Service) is stopping with the error:
Faulting application name: WmsSvc.exe, version: 6.1.1600.5, time stamp: 0x4eb465b4
Faulting module name: Station.dll, version: 6.1.1600.5, time stamp: 0x4eb465b5
Exception code: 0xc0000005
Fault offset: 0x0000000000053994
Faulting process id: 0x4c0
Faulting application start time: 0x01d14f2b1f3337bc
Faulting application path: C:\Program Files\Windows MultiPoint Server\WmsSvc.exe
Faulting module path: C:\Program Files\Windows MultiPoint Server\Station.dll
When it is restarted it stops again within 10 minutes.
In the time-period between starting and crashing the MultiPort Manager can be connected and it is reported to be in safe mode.
Windows Multiport Server Log Collector does not succeed because the service fails quickly and logs are not created.
